I
think it is a fair statement to say, “Everyone wants to get along.” Yet, it
seems we find ourselves in conflict with others from time to time. So, what do
we do to get back to the peace we all desire? Might I suggest, approaching conflict
with a peacemaker’s mentality. You might not be a person of faith, but the
Bible gives some pretty good instruction in this area. Romans 12:18 reads, “If
it is possible, as far as it depends on you, live at peace with everyone.”
Now that’s a pretty large undertaking to live out; especially in dealing with
people who are not as interested in being at peace.
One
this for certain, if you are going to attempt at being a “peacemaker,” it will
require intentionality and a few ideas along the way. It will also require
understanding, empathy, courage, and a steadfastness to resolve the conflict at
hand. The following ideas are by no means exhaustive, but can be a launch point
for your efforts.
Usually
conflict in relationships, either personal or professional, result from one or
both parties feeling hurt in some way. If this the case, be the first to
apologize. Swallow some pride and don’t wait on the other party to apologize.
This will give opportunity for the other party to respond in like manner.
Apologies do not come with explanations. Using “but” or “because” after an
apology is not much of an apology and does not give you the right to lay out
your case. A sincere apology is one where you own up, take responsibility for
the words you said or action you have taken. In the same breath, only apologize
if you have something to apologize for. Apologizing just for the sake of
rendering peace does not promote resolution, but it could foster codependent
lifestyles.
Sometimes
promoting peace does not deal with conflict, but rather unresolved issues. This
is where intentionality and courage come into play. If issues go unresolved for
long periods of time, they will fester and eventually come to the surface
larger than they were at conception. In any relationship, personal or
professional, meet your issues with the other person head on and deal with them
the best way possible. When you meet issues head on, it gives the parties involved
to work together as a team to develop meaningful solutions to achieve the peace
both desire. It also helps to be empathetic to the other persons situation and their
past circumstances.
Regardless
of the situation, communication plays a vital role in achieving peace. In times
of stress and anger, words will be said but may not be heard or understood. For
example, with elevated heart rates men develop substantial hearing loss. The
male brain begins to secrete hormones associated with the natural fight of
flight process, thus limiting their ability to hear. Self-preservation supersedes
hearing. Studies have shown when you communicate by speaking the truth in love,
the point is generally better received. Techniques such as bookending a
complaint with two compliments can be beneficial. Research also shows for every
harsh comment it will take five positive comments to regain sociable
communication pattern. However, sometimes it may just be better to bite your tongue.
If your desire is to keep and restore peace, it might be better to leave things
unsaid. Think about three points when thinking about what to say: Is what I’m
about say true? Is what I’m about to say serve a purpose? Does what I’m about
to say encourage or edify the other person? Unless you can answer yes to all
three, what you want to say may be better unsaid.
Finally,
if you are at an impasse, and a peaceful resolution seems unattainable, look to
an outside source for help. A trusted friend, a mutual and neutral party, a
pastor, coach, or counselor may serve to be beneficial to helping you solve the
issue at hand. With an extra set of eyes focusing on the points of conflict,
chances are a team effort will establish strategies to achieve the desired
peace both parties desire.
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